Frequently asked questions
How long will my order take?
Each order is made custom in the order that we recieve it. How many masks you order and how many orders we have can effect wait time. Generally we can get orders out in three to five days. Beardy Masks and orders of more than 5 may take longer. If there is a rush for some reason let us know what the situation is. We will do our best to get it done sooner. That's what coffee is for right?
I noticed on the order form I can't pick a specific mask, how will I know what I am getting?
Why can't I have a solid color or single print mask?
I saw a mask on Instagram/Facebook/a friend that I want. Can I have the same one?
What are the donations paying for?
Do you make masks for children?
I want to donate fabric/thread/supplies? How do I do that and what do you need?
Cotton fabric that is at least 7"x7" is what we are using! No floral or Christmas fabric please as we have enough! We would love geometric, plaid, polka dot, stripes, gender neautral prints and the like. If you have other prints you think we would like we will take it!
How much do the masks cost?
Masks are priced at a sliding scale. FaceHugger Masks are a minimum donation of $10, suggested $20. Beardy Masks are minimum $25, suggested $45.
I just ordered and paid for shipping and realized I can come pick it up, can you refund the shipping?
We do not offer refunds. We ship through USPS and buying shipping through them further supports the postal workers! If you decide you would rather pick up your masks we will put that money towards masks for postal workers and donate an additional mask to a local post office on your behalf.
I work for a post office and want masks to give out at my station. Can I make a bulk order for masks to be donated?
How many masks do you give to postal carriers?
We make a mask to donate to a postal carrier with every order placed. You choose if you would like to give it to your carrier of let us donate it locally on your behalf. We have made over 1200 masks at this point. At least 400 of them have been donated to postal workers.
Can I give the donated mask for my Postal Carier to someone else? What if I offer it and they don't want it?
If for any reason you do not want to give it to your carrier you can opt out of us sending it to you on the order form. We will donate it to a local carrier!
How are FaceHugger Masks different from other masks?
- Three layers of cotton, each mask is reversible!
- Extra long nose wire prevents glasses from fogging up. Really.
- Adjustable ear straps to fit most faces comfortably, no pinching elastic makes it easy to wear all day.
Beardy FaceHuggers have extra room and an adjustable chin strap to accommodate facial hair or those who want the space.
How do I wash my mask?
How are the masks "sanitized"? Do I need to wash it before I wear it?
We take every precaution to make the masks as clean as possible. We have a washing machine that has a two hour sanitize cycle. It has an additional water heating element as well as using steam and Oxi-Clean to kill allergens and germs. We then put them in teh dryer on high heat for an hour. The masks are bagged and sealed by someone that is wearing a mask and gloves. Even though they are washed and dryed, you might find a stray thread that has clung on. Don't worry, it's clean too!
Why is the site background flamingos?
Who makes FaceHugger Masks by Huggins?
Lillian Huggins is a hairdresser that had to close her salon during the COVID pandemic. Her fiance Jae is a postal carrier. Concerned for his and his coworkers' safety she started making masks. Since then their roomate Heather has joined the effort. Lillian works full time designing, sewing, packaging and sending masks.
Does the mask you send for my postal worker cost me anything?
No! FaceHugger Masks donates the mask at no cost to you!